Also I tried the suggestion in the forums to reset the printer system, verify and repair disk permissions, install updates, restart uninstall old printer drivers which has nor worked at all. Go to Solution. I have resolved the issue.
I ran the easy start program to the point it is about to download then drove 10 miles to a friend who has fibre optic broad band ie as fast as you get in the UK. It took 3 attempts to download but eventually it worked. So around 4 hours in total to do an easy task. View solution in original post. I have researched this issue further. Every time I run the HP Easystart program from the moment it starts downloading to the moment it stops with the Network connection error message is exactly 2 minutes.
The amount downloaded varies each time so is it possible that HP have programmed this to stop after 2 minutes. So I have a completly useless 2 day old printer because the installer wont let me download the driver file. It is a great place to find the help you need, from other users, HP experts, and other support personnel.
I understand you are having an issue with getting the software. I will be glad to help you. I had the same problem yesterday.
I ended up spending one-and-a-half hours with one of HP's technicians on their on-line 'chat' helpdesk but, despite taking over my Mac screen, he was unable to download anything other than the basic 'Easy Start' programme which I had already done the previous day.
I've given up in disgust and will rely on my own software for printing and on my Mac's native 'Image Capture' software for scanning.
You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label.
Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Follow the on-screen instructions to proceed with the installation. Note: On some newer operating systems the hp. Access HP Support features like easy access to software and drivers, warranty information, and troubleshooting help.
Watch our video to learn more. Our Virtual Agent can help you with wi-fi, scanning, faxing and other setup issues. Find great tips and helpful solutions from other HP product users.
Unpack your printer and connect to power. Detected operating system: Windows 10 bit Choose a different OS. Turn on the printer. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:. Please return to the product information page and verify the numbers provided or try again later.
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Possible error formats where 'x' could represent a letter or number : xx. One or more of the values entered is not permitted. Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked.
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